Returns & Refund Policy

This Returns & Refund Policy applies to purchases made through coldfireofficial.com. By placing an order, you agree to the terms outlined below.

1. All Sales Are Final

Due to the nature of our products and regulatory requirements, all sales are final. We do not accept returns or exchanges once an order has been processed or shipped.

2. Refund Eligibility

Refunds are issued only in limited circumstances, including:

• Incorrect item received
• Order damaged during transit
• Order not delivered due to a verified fulfillment error

Refund requests must be submitted within 48 hours of delivery confirmation.

3. Non-Refundable Situations

Refunds will not be provided for:

• Incorrect shipping information provided by the customer
• Buyer’s remorse or change of preference
• Orders refused or abandoned after shipment
• Products purchased from unauthorized sellers or third-party websites

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately. You may be required to provide:

• Order number
• Clear photos of the item and packaging
• Description of the issue

Once reviewed and approved, we will issue a replacement or refund at our discretion.

5. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method used at checkout. Processing times may vary depending on your financial institution.

6. Authenticity Disclaimer

Cold Fire is not responsible for products purchased from unauthorized retailers, fake websites, or third-party marketplaces. Refunds will not be issued for counterfeit or misrepresented products not purchased directly from coldfireofficial.com.

7. Contact Information

For questions regarding this Returns & Refund Policy, please contact us through the official contact page on coldfireofficial.com.